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Reviewing your current payment setup? Apex will look over your existing arrangement and tell you what we would change. Request a review
Apex Merchant Solutions

Contact

Talk to a payment specialist

Whether you are opening a first merchant account, replacing an arrangement that is not working, or asking about hardware.

Messages are read by the team that would handle the account, not by a queue that forwards them on.

How to reach us

Contact information

One team, several front doors. Use whichever fits what you need.

Never send a full card number, bank account number or password to Apex - by form, by email, or over the phone. Nobody at Apex will ask for one.

Somewhere more specific

Send a message

How can we help?

Tell us what you need and the right person will pick it up.

  • New merchant accounts Underwriting, pricing, and what your file needs before it is submitted.
  • Changing an arrangement Adding a rail, replacing a gateway, or moving away from something that is not working.
  • Hardware Terminals and readers, matched to the processing arrangement they will run on.
  • Disputes and risk Chargeback ratios, alerting, and evidence that actually gets read.

No obligation, and no application submitted anywhere without your agreement.

Get in touch

Questions about payments, an existing account, or anything else.

US or international. Include the country code if you are outside the US.

By checking this box you consent to receive SMS communications from Apex Merchant Solutions at the number provided, including messages sent by an automated system. Consent is not a condition of any purchase or application. Message frequency may vary. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance.

We use these details to respond to your enquiry. We do not sell your information.

Questions

Before you get in touch

How quickly will somebody reply?

Enquiries are read by the team that would handle the account rather than by a queue that forwards them on. Apex does not publish a response-time guarantee, because one that held for every enquiry regardless of complexity would not be worth much. If something is urgent and you are an existing merchant, use the support form and say so.

Do I have to be ready to apply?

No. Most first conversations are about whether a change is worth making at all. If your current arrangement is fine, we will tell you that.

What should I not send you?

Never send a full card number, a bank account number or a password - by form, by email, or over the phone. Nobody at Apex will ask for one, and anybody who does is not from Apex.

I am an existing merchant with a problem. Is this the right form?

The support form is faster. It reaches the queue that triages by urgency, and asks the questions that let somebody act without a round trip.

Can you tell me a rate before we speak?

Not honestly. A rate quoted before anybody has seen how a business actually processes is a number invented to win a conversation, and it changes the moment somebody looks properly.

Ready when you are

Would rather start the application?

The merchant application asks for enough to review your profile properly, and tells you what else underwriting will need.

Start a merchant application See what we do